Manual QA misses what customers feel. Learn how AI quality management helps you spot issues faster, coach better, and uphold service quality.

Explore the plan of Transportation Secretary Duffy and the Federal Aviation Administration to replace the current air traffic control system.

This comes after Governor Greg Abbott signed Senate Bill 2361 into law, beginning the process to transfer the University of Houston-Victoria into the Texas A&M University System.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers.

NTR has contracted partners for a 55MW battery storage project in Finland, enhancing energy resilience and supporting decarbonization efforts.

Contact-awareness poses a significant challenge in the locomotion control of soft snake robots. This article is to develop bioinspired contact-aware locomotion controllers, grounded in a novel theory ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit.

Concussions in contact sports are challenging for athletes, health professionals and sporting bodies to prevent, detect and manage. Design of interventions for primary prevention, early recognition of ...

WhatsApp’s new contact management system also wraps contact lists up in a new layer of security, thanks to cryptographic hashes for individual contacts.

The sewer tunnel extension project starts along the West Ashley Greenway entrance on Albemarle Road. (Charleston Water System) Crews will be extending the current tunnels to Savannah Highway to better ...