An independent monitor reviewing Central Hudson’s billing system and the utility’s implementation of monthly meter readings has submitted its report.

Telstra BigPond plans to go live with a new billing platform in early December to kick off a migration process for around 1.7 million customers that may take more than a year to complete.

The Los Angeles Department of Water and Power failed to collect more than $245 million in consumer payments due to the botched rollout of a new billing system, a state audit has found.

Billing system replacement projects are notoriously challenging and risky Genesis Energy has launched a project dubbed “Rubiks”, going to market this week for a once-in-a-decade replacement for its ...

Seattle City Council members questioned City Light and Public Utilities officials Monday about cost overruns on a billing-system project, including some overruns the council signed off on last year.