Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – ...

The cuts, concentrated in Dallas, represent about 15 percent of the airline's corporate and leadership workforce.

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that nearly mirrors its not-so-happy competitors, The Street is reporting. Once the ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. "You guys are killing all loyalty to Southwest by ...

Many Southwest Airlines customers are understandably upset about the company’s plan to ditch its Bags Fly Free policy and instead charge most customers a fee to check a bag. Delta Air Lines is ...

Last month, Southwest ... to customer feedback. Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – Southwest Airlines ...