The concept of a skill matrix was introduced when a manager’s supervisor asked about coverage during vacation and whether a matrix of key competencies was in place. This highlighted the ...

If you’re interested in sharpening your listening skills, try using these four techniques: (1) Listen until the end — don’t jump in or interrupt the speaker; (2) Listen to summarize the ...

An array of soft skills, from emotional intelligence and adaptability to active listening, enable the most successful PR professionals to navigate complex interpersonal and organizational dynamics ...