In marketing and advertising circles, demand-side platforms (DSPs) and supply-side platforms (SSPs) used to operate in isolation. Publishers used SSPs to sell their inventory at the highest price ...

In most instances, voice interactions are easiest for the customer—no instruction manual is needed, so integrating voice, conversational AI, and CRM enables customer service tasks (including ...

It’s What’s Below the Tip of the Iceberg That Matters Most, sales expert Jim Stafford draws on his more than 20 years of experience leading sales teams at Oracle, Siebel, Unica, and Pegasystems. He ...

Indeed, many experts say the biggest failure in CRM adoption for new employees is the complexity and lack of user-centric design. More than three in four employees feel that their employers’ CRM ...

Though two Sailesbots that the franchise has launched have been live for only a few months, the franchise has already seen several significant benefits, according to Olson. Sailes has presented the ...

Decision automation applies business rules, data analysis, workflows, and AI to automate the decision-making process in both operations and strategy. For CX leaders this could be knowing when to make ...

DevriX immediately went to work to develop for Arms Directory a robust platform capable of managing more than 80,000 pages and thousands of page visits per day. The Arms Directory site managed by ...

Dan Bodner, Verint chairman and CEO, sat down for a far-reaching interview with DestinationCRM.com during the Verint Engage 2024 conference in Orlando, Fla., answering questions on everything from the ...

Start your generative AI journey to expand your CX capabilitiesAccording to McKinsey and Company, integrating generative AI into customer care operations has the potential to yield a 30-40% ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Supported by Cloudinary's fully automated Programmable Media transformation and optimization capabilities, DMOs can bring new experiences to market on Simpleview CMS-powered websites, with every asset ...

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.