MUMBAI: RBI Governor Shaktikanta Das has criticised private banks for mishandling customer grievances, flagging a concerning trend of misclassifying c.

"It is disheartening to see the nature of some of the complaints and the observations in our inspection reports," Das said. "There are instances where complaints are misclassified as customer queries.

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This development will place the RBI in direct competition with other service providers like Microsoft Azure, Amazon Web ...

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