Google arguably is the granddaddy of cloud computing, at least in its current incarnation. So, whenever the Googleplex develops a new feature or capability -- or service offering -- the rest of ...

I was looking through the program for an upcoming cloud computing conference and noted a number of sessions devoted to negotiating contracts and service level agreements (SLAs) with cloud providers.

Cloud computing is a popular and convenient way to access and manage IT resources over the internet. However, it also poses some challenges for service-level agreements (SLAs), which are contracts ...

ISO/IEC JTC1/SC38 is actively working on a standard (to be called ISO/IEC 19086-1) for “Cloud computing – Service Level Agreement (SLA) framework and terminology – Part 1: Overview and ...

You’ve probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web ...

In this paper, a model is proposed as hierarchical autonomic (HA)-SLA based on cloud computing nature. It is proposed in this model that each SLA has connection with dependent SLAs in different layers ...

Mimecast, for better or worse, promises a 100% uptime service level agreement (SLA) – which now is torn to shreds after today’s unfortunate difficulties. Skip to content. CloudTech is part of the ...

Critics are piling on the gripes about cloud computing service level agreements. But let’s discuss the assumption that enterprise data centers operate at far higher availability rates than cloud ...

A Service Level Agreement (SLA) is a legal contract between any two parties to ensure an adequate Quality of Service (QoS). Most research on SLAs has concentrated on protecting the user data through ...

Cloud-computing provider 3Tera announced this week that beginning in April, its Virtual Private Datacenter service will offer a 99.999% SLA (service-level agreement).

Typically authors of these kind of articles go on to cite recent outages by cloud providers, implying (or stating directly) that cloud computing falls woefully short of the true SLA requirements ...