When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...

The Returns Process. To the logistic industry, ... Different from traditional logistics, which enables the product flow from the suppliers to the distributor or factory, ...

Companies that specialize in logistics (like UPS and others) now offer convenient solutions for small businesses to accept returns from their customers and compete with larger online stores.

The return rate for online retailers is anywhere from 10% to 30%, he added. Chowdhury said XPO’s biggest reverse logistics partnership is with a large footwear and apparel customer. “It’s an ...

Atlanta-based reverse logistics platform Pollen Returns has secured a patent for its tech-powered, direct-to-consumer returns solution. The tool brings together existing logistics operators, from ...

Retailers are turning to their logistics providers to help them manage the process, which includes not only moving the box, but also the testing, repairing, restocking or disposing of goods, said ...

LOS ANGELES—It's that time of year again: National Returns Day, when consumers across the US send back to retailers items purchased or received during the holidays that they don't want. United ...

Companies such as DHL and FedEx are using ReverseLogix's software-as-a-service to improve returns processing, leveraging QR codes (or potentially RFID tags) to ensure goods are quickly received, ...

Many companies are faced with an inefficient and undisciplined returns-management process and waste elimination; because they focus their supply chain-related investments on forward logistics ...