A matriz QFD (Quality Function Deployment) ou Desdobramento da Função Qualidade, é um método que busca garantir a qualidade durante o processo de desenvolvimento de produtos e serviços.

The quality function deployment methodology is a 4-phase process of cascading matrices that takes the product development cycle from gathering Voice of the Customer (VOC) to design requirements ...

In order to improve the quality of products and to provide features that can satisfy consumers' needs, technicians must understand the expectations of consumers. This paper recommends the use of ...