Do you want to create your own Artificial Intelligence tool? Or just want to learn how they work? If yes, click here to understand the essential concepts behind AI.

It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

The CEO said those left will have to use AI to ... that although AI customer service chatbots were cheaper to employ than human staff, they offered a "lower quality" output.

Rather than hiding behind technology, use it to amplify your service standards. That’s when the magic happens. For example, AI tools can surface real-time insights—from customer preferences to ...

In this article, I’ll share a few practical ways that technology companies should (and shouldn’t) use AI tools to build a better customer ... but these predictions have turned out to be ...

(Reuters) -Regeneron Pharmaceuticals said on Monday it will buy genomics firm 23andMe Holding for $256 million through a bankruptcy auction, and promised to prioritize the ethical use of DNA data ...

May 13 (Reuters) - The volume of processors Intel (INTC.O), opens new tab is set to produce for external customers using its upcoming manufacturing technology is currently "not significant ...

As CNET's VPN expert, Attila rigorously tests VPNs and offers readers advice on how they can use the technology to protect their privacy online. Moe enjoys making technical content digestible and fun.

With biomedical data collected by Sleuth Insights, researchers helped sculpt a version of OpenAI’s o3-mini model using scientific ... was able to take the prediction accuracy of the base model ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or ...