It's true that response times, especially for basic questions, may be much quicker using a web chat than contacting a company by phone or email, but none of the CR members or customer service ...

We’ve spent years tracking clicks and rankings. But in the age of LLMs and AI search, are we still measuring what matters?

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We use intelligent software ... to THREE places for my cell phone service who could not help me with the FIOS service in whatever country they have their customer service to pay the final bill ...