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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
As a new report reveals that 64% of 9-17 year olds use AI chatbots, Alison Perry asks whether she should allow her teen to ...
The station's first public-facing AI project has "saved our staff hours of phone time and provided consistent, accurate ...
Dating app Flirtini thinks AI can solve one of online dating's most persistent problems: the unsolicited nude photo. A new ...
Because the truth is: Yes, students are using A.I. And no, they’re not just using it to cheat. They’re using it to brainstorm ...
One of the most practical uses of generative AI in education today is helping teachers create engaging classroom activities, faster and with less friction. Tools like ChatGPT, Gemini, or Claude, when ...
In construction, you must have some toughness. As the young person or the rookie in a crew, you’re going to catch a big dose ...
AI therapy offers promise but lacks the benefit of human connection. Here’s my experience testing Ash and reflections on its ...
Chief Secretary, Atal Dulloo, today chaired a comprehensive review meeting of the School Education Department to take stock ...
AI agents don’t need to talk to a customer to break the rules. Just one quiet process running in the background can trigger a major compliance mess. In 2025, AI […] ...
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