This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

With its new Heat Pump Promise, EDF is also guaranteeing all heat pump installations will keep homes warm, or if it doesn’t ...

The UK’s biggest energy providers have been ranked from best to worst for customer service. These include Ovo Energy, Octopus Energy, British Gas, EDF and E.ON Next. The charity Citizens Advice ...

Customers didn't feel overly positive or negative about EDF's customer service, it received a three-star rating in overall customer service. EDF did a little worse in our supplier assessment of its ...