Microsoft's coming Dynamics 365 ERP/CRM service has something called the 'Common Data Model' at its core. Here's more on what CDM is and why it matters.

If you feel your company can benefit from clear communication and secure data in uncertain times, reach out to us at Purely CRM for a consultation on how we can help leverage Microsoft Dynamics ...

With skills-based routing available today in Customer Service, organizations can use their customer data stored in Dynamics 365 to identify and connect customers to the best-fit agent, improving ...