Microsoft's coming Dynamics 365 ERP/CRM service has something called the 'Common Data Model' at its core. Here's more on what CDM is and why it matters.

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Microsoft on Wednesday introduced a preview of Copilot in Dynamics 365 Field Service, along with describing multiple other 'frontline worker'-type product positionings.

The collaboration seamlessly embeds Glympse En Route, a location-powered customer experience management solution, within the Dynamics 365 for Field Service application through a new, off-the-shelf ...

As oil and gas producers continue to push to optimize productivity and minimize downtime, NOV is leveraging Microsoft Dynamics 365 to streamline business processes, access real-time data and insights, ...

Red Maple launches Credit Cards for Microsoft Dynamics 365 Field Service. You can now take payment in the field on Microsoft's premier platform.

While the report does focus on Microsoft Dynamics 365, it also notes that similar field service management applications also exist from Oracle, SAP and Salesforce.

By integrating with Microsoft Dynamics 365 Business Central, Praxedo extends its capabilities to offer a comprehensive solution that synchronizes data, automates processes, and eliminates manual ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.