Alright, let’s be honest — login systems are everywhere. From your favourite pizza delivery app to your office tools, every ...

Imagine quickly diagnosing why your car's check engine light is on. A scan tool, also known as a trouble code reader, can ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Master Data Management (MDM) helps retailers consolidate different views into one, ensuring data is accurate, consistent and complete across all systems.

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

Ikea began “process mining,” which has led to a whole new way of thinking about omnichannel execution at the retailer.

Westgold Resources Limited (ASX: WGX) (TSX: WGX) – (Westgold or the Company) is pleased to announce its maiden Mineral ...

Searching for a new wireless provider with 5G service options? Find out more about Verizon Wireless’s plans from ConsumerAffairs.