In general, customer satisfaction with quick-service restaurants stayed the same as last year, coming in at 79 out of 100, according to the ASCI Restaurant and Food Delivery Study 2025.

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Adidas confirms a data breach through a third-party vendor, affecting customer data like names and emails, but it assures no financial information was compromised.

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for ...

Adidas confirms suffering major cyberattack Customer data was included in the breach This is the latest in a number of retail incidents, so customers should be on their guard Adidas has confirmed ...

Adidas has suffered a data breach that has affected customers who have previously had cause to contact the sportswear brand’s customer service helpdesk. The company confirmed the incident in a ...

Cryptocurrency exchange Coinbase knew as far back as January about a customer data leak at an outsourcing company connected to a larger breach estimated to cost up to $400 million, six people ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Deel alleges that one of Rippling’s employees "spent six months impersonating a legitimate Deel customer to gain unauthorized access to Deel’s systems to meticulously analyze, record, and copy ...

A Scotiabank visa cardholder was left on the hook for $20,000 in charges he didn’t make, even though an expert told CBC's Go Public there wasn’t evidence to blame the customer.

Motorist Steve filled up his tank at a Reddy Express on Saturday, May 31st, paying $106 for the petrol.

The theft of customer data, while not an immediate concern on its own, does open up customers to a greater risk of fraud and scams with people either posing as M&S or using the stolen data to ...