CRM tools have stayed largely the same for the past decade. Most of them operate as structured storage systems with a layer ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

Suhasan's mastery over customer experience design and cross-functional collaboration formed the core of this success story.

When evaluating vendor solutions for generative AI, it’s important to understand the core components of the supporting ...

Garbage in, garbage out.” But in today’s digitised economy, that phrase underestimates the problem. Dirty data is more than a ...

Power Platform extends the core capabilities of Dynamics 365 to deliver scalable digital transformation tailored to real ...

These quiet consumers are known as shadow buyers, specifically because they lurk in the shadows as they seek to learn about the products and services available to meet their needs. They’re researching ...

KINESSO’s Karthik Kumar shares why marketers must break silos, embrace agility and rebuild trust to stay intelligent with ...