SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Because the same stupid questions are repeated year after year when an exam should provoke the students to think and not ask ...

Business process outsourcing (BPO) services company ... Advensus specialises in customer service, inbound and outbound sales, collections, technical support, and various back-office functions.

Veteran crisis lines going remote yielded more opportunities to expand and offer more help. Return-to-office mandates ...

The future of work isn’t about location. It’s about how teams collaborate and create value, regardless of where they are.

We’re kicking things off with an exclusive interview with Edouard Guigou of Eurazeo about his firm entering exclusive ...

A Seattle startup from AI2 Incubator is emerging from stealth with a $5 million seed round to automate basic business ...

Mike DeWine said private companies in Ohio influenced his decision to bring some state workers back to the office ... of those are in customer service or call center jobs. President Donald ...

Advensus, a Dominican Republic contact centre and business process outsourcing (BPO ... customer service, inbound and outbound sales, collections, technical support, and various back-office ...

A HUGELY popular beauty item has been urgently recalled over fears they could contain cancer-causing chemicals. L’Oréal has ...