SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

Because the same stupid questions are repeated year after year when an exam should provoke the students to think and not ask ...

The Trump administration is cutting staff and closing federal offices, but you can still talk to a real person at the IRS. Here's how.

OMRON Corporation (Headquarters: Kyoto, Japan; President and CEO: Junta Tsujinaga; OMRON) and transcosmos inc. hereby announce that the two companies have agreed to establish a joint venture, OMRON ...

An agreement between “Qi” and Customer Experience for Genesys Cloud CX implementation was signed at Qi’s back-office in Dubai ...

A HUGELY popular beauty item has been urgently recalled over fears they could contain cancer-causing chemicals. L’Oréal has ...

Gov. Abbott's push mandating a return to the office mirrors similar efforts taken by President Trump, who ordered federal ...

Flex, the fintech company that empowers business owners to automate their back offices and grow ... the modern outsourcing company revolutionizing CX services and the BPO industry, hosted its third ...

The crisis responders who answer the national hotline run by the Department of Veterans Affairs are often talking to former ...

There's budding frustration among some Michigan lawmakers who argue the time has long since passed to bring state employees ...