Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.

Detailed price information for Information Svcs Group (III-Q) from The Globe and Mail including charting and trades.

By pairing Cangrade's bias-free candidate performance data with UKG Pro's industry-leading data and insights, organizations can put people at the center of their talent management strategies.

CEOs who take a data-driven approach to workforce analytics can systematically eliminate inefficiencies, ensuring that every dollar spent on labor contributes to growth instead of operational drag.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

VANCOUVER, British Columbia — Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced today that it has partnered with The ...

"Webalo's workforce data integration with IT and OT data creates a revolutionary new data asset that empowers industrial organizations to understand the human actions driving operational outcomes.

Health Workforce Canada (HWC) is a not-for-profit, independent organization and was announced by the Government of Canada as a new centre of excellence in December 2023.

Managing workforce optimization has for decades required effective human intervention, which in some instances can lead to errors, mismanagement of resources, and lower levels of on-job productivity.

Introducing assessments like data entry and typing tests into the application process can help ensure top-quality candidates are being considered.

Enterprise Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage and analyze omni-channel customer interactions across customer service operations in the contact ...