Ticket management is how a team manages requests to address issues, such as technical difficulties or customer service inquiries. An efficient ticket management process is essential for companies that ...

E-mail or Task threads. Classic workflow systems use tickets, transaction documents, or other explicit task assignments to manage the flow of work across the task owners.

Customer relationship management (CRM) software has emerged as a pivotal tool that allows businesses to foster long-term customer relationships. As with most solutions, it’s possible to automate ...

SpotlightTMS, Leading SaaS Ticket Management Solution Provider, Reports Record Growth, Increased Support Among Fortune 1000 and Top Professional Sport ...

SAP plans to extend its CRM offering with the acquisition of Ticket-Web, a German specialist in online ticketing for sports and entertainment venues. Topics Spotlight: Building a Winning Team ...

You've worked hard to put your lead management process in place. You have defined your waterfall and you have a well-running execution model for how to treat leads as they stream through the system.