Just ask Target’s CIO Mike McNamara, who invested in a new technology operating model, reskilling and innovation to help pull the big box chain out of its funk.

• to design, implement and manage an operating model so as to achieve the end goal. Let's talk through the business and operating models. ... is called a "target operating model," or TOM.

The final stage is translating the target operating model to weave in other enablers such as organisation design, performance management approaches etc. Good luck! This article was originally ...