The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the customer service and repair process. That’s precisely ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

Salesforce’s Einstein GPT and Data Cloud are now available in beta in the Field Service app, giving field service workers access to artificial intelligence features such as real-time data ...

Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax.

The latest version of Salesforce Field Service deploys artificial intelligence to make sure field visits go as quickly and safely as possible in the time of COVID-19 and schedules prioritize the ...

Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...