A lot can happen in a year, and in the world of cloud computing ... a cloud SLA should reflect multiple service level objectives (SLO) and various aspects of the provided service.

and resiliency that cloud computing offers. Transparency builds trust and having the ability to respond to a crisis as a team is the goal of any SLA including. Murphy is responsible for all of ...

“I have seen companies say they have no SLA — and I have seen a companies go completely overboard.” Part of the problem is that in the case of cloud computing, SLAs can be particularly ...

Google on Friday said that planned downtime, usually reserved for maintenance outages, will count against the 99.9 percent SLA for its Google Apps for Business and Google Apps for Education cloud ...

Those cloud computing service level agreements are ... unveiled a 99.999 availability service level agreement for its AppLogic Virtual Private Datacenter service. In April, the 3Tera service ...

Google or VMWare can use to determine the resources necessary to provide a certain level of service to their customers — and what to charge for it in their service-level agreements (SLA). In addition, ...

As with most Google services that hit this milestone, Cloud SQL now features an SLA, which guarantees 99.95 percent availability for the service. Google will consider a minute of 20 percent ...