Google arguably is the granddaddy of cloud computing ... The demand for an SLA is understandable, especially in a new category of computing, said Matt Glotzbach, product management director ...

Some vendor experience in delivering multiple services with stringent SLA ... cloud-offering) Cloud Management Brokerage promises to be a genuine inflection point in the maturation of cloud computing.

And as companies move more solutions to the cloud ... ignored SLA management, says The Hackett Group’s Fuller. “A shift we’re beginning to see is an increased use of data and process ...

Paul Marland, Claranet director of account management, believes that cloud service today is far more dynamic. Contracts can – and should – change dependent on the customer’s need, and the classic SLA ...

Email management provider Mimecast has experienced ... How will this affect people’s perception of cloud computing, and what is the way forward for SLA dialogue? James has more than a decade of ...

For that reason, we're removing the SLA clause that allows for scheduled downtime," Google Enterprise Product Management Director ... accountability in the cloud computing space comes as two ...