It means the customer doesn’t have to imitate conversation, so they serve as icebreakers to get people started. For example: At the bottom, you see the other, more interesting update: Quick Replies.

For example, receiving a Facebook notification via the web browser will now allow users to reply without opening Chrome. However, there’s also a Facebook app that lets users do the same thing. Quick ...

If you've seen the suggested quick replies that Google's Inbox provides, that's one example of them. Smart Reply settings in the Android Messages app.

The six Quick Replies are spread across two groups — one group asks your visitors to leave a message, and the other lets them know you’ll be right with them. Getting the Grinch to answer your ...

The smart reply chips you see under notifications and above the Google Messages text box are a prime example of such Smart Actions. Not only do they make it easier to reply to messages, they can ...