Eddie Accomando, XM Scientist at Qualtrics, is an applied anthropologist who has 25 years of experience in the design, deployment, and maintenance of enterprise-wide CX programs.

The first part of this paper lays out the process of program design and briefly describes some of the analytical tools--including the financial programming framework, the balance sheet approach, and ...

When methods such as data discovery and classification are incorporated in software design, users benefit from knowing their personal data is being protected. - Todd Moore, Thales Group. 2.