Key Points A fishbone diagram allows you to see the cause and effect of processes. It is frequently called an Ishikawa ...

But our experience of the problem—it’s impact—doesn’t really tell us why it’s happening—the cause. If we don’t know the cause, we won’t be able to prevent it from happening again. Investigating a ...

You can add the sub-causes by simply going to the Insert > Text menu and adding a simple text box with customized text.. You are almost done with your fishbone diagram. Just to make it look more ...