The service model is the approach that the organization adopts to deliver intangible value to customers. SAAS (Software-As-A-Service) is a perfect example of a service operations model adopted by ...

At its recent Cisco Live 2025 event, Cisco announced AgenticOps, a transformative approach to IT operations that integrates ...

Why operational resilience must lead the connectivity conversation. Andrian Vișnevschi, the CEO of ITcare, explains.

Is the traditional command-and-control operations management model — which reigned supreme for decades in an era of relative stability and predictability — finally dead? All the signs we see ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles ...

Much like functional ownership, the operational capabilities required will depend largely on the organization’s route to market. For example, a business with a third-party commerce model will ...

An evolution is happening in healthcare IT as leaders morph their organizations into more strategic roles, rethink their operations and staffing model, and turn to IT outsourcing partners.