When illustrated in an IVR call flow diagram, it will resemble a phone tree that branches out at each decision point, depicting the customer’s options throughout their journey as a caller.

Improving self-service options is another way IVR analytics can refine the customer experience. By analyzing customer choices and behaviors, businesses can optimize the self-service menu, ensuring ...

Gain deep insights into the performance of your IVR system with RingCX’s built-in analytics. Workflow Studio tracks user interactions, abandonment rates, and call flow performance, providing ...

CHICAGO, IL--(Marketwired - Nov 5, 2014) - Today from BOOTH 614 at the ICMI Contact Center Demo and Conference, Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new ...