Another challenge of migrating your help desk knowledge base is ensuring compatibility with your existing systems, tools, and processes. You need to make sure that your new platform or tool can ...

A knowledge base is a collection of information and resources that can help your service desk team and customers solve problems, answer questions, and learn new skills. A well-developed and ...

For example, tickets can be initiated in help desk software in several ways. One way is directly within the system by users or staff. A second way is by having emails that are sent to a designated ...

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.