Key Points A cause-and-effect diagram is a visual tool for organizing possible causes of a problem. It allows users to ...

The cause-and-effect diagram is a useful tool due to its simplicity. You aren’t sitting down to create some detail-oriented visualization of your current issue.

People often get confused or stuck on what category a cause should go into. As a facilitator, remind the participants that listing the cause is more important than where it goes. For example, “front ...