One question that I myself had, as have some others with whom I've spoken, is what the "Common Data Model" is that is at the heart of Dynamics ... Purchase, Customer Service, and Productivity.

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model ... Service); Sales, Field Service ...

With skills-based routing available today in Customer Service, organizations can use their customer data stored in Dynamics 365 to identify and connect customers to the best-fit agent, improving ...

With skills-based routing available today in Customer Service, organizations can use their customer data stored in Dynamics 365 to identify and connect customers to the best-fit agent, improving ...