When Microsoft announced its plans for Dynamics 365 on July 6, officials said that the coming service would use "a common data model, shared with Office 365, to simplify data management and ...

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data ... Project Service); Sales, Field Service ...

It can be used within Outlook to create work orders, prepopulating relevant data and syncing the orders to Microsoft Dynamics 365 Field Service. This integration is a testament to Microsoft’s ...

Microsoft announced on Wednesday that it plans to integrate Copilot — the generative AI tool built on OpenAI’s ChatGPT language model — into its Dynamics 365 Field Service application.

As oil and gas producers continue to push to optimize productivity and minimize downtime, NOV is leveraging Microsoft Dynamics 365 to streamline business processes, access real-time data and insights, ...

BOERNE, Texas--(BUSINESS WIRE)--Red Maple, a leading provider of innovative business solutions, is excited to announce the launch of Red Maple Credit Cards for Microsoft Dynamics 365 Field Service.

Inogic, Microsoft Gold ISV for Dynamics ... of Dynamics 365 Field Service originally. In the past 12 months, Maplytics has tied up with ESRI to acquire the ArcGIS Feature Layer Support for map Overlay ...

According to the company, the new capabilities enable organizations to provide more consistent and personalized service to customers across channels with data ... Dynamics 365 customer service and ...

While the report does focus on Microsoft Dynamics 365, it also notes that similar field service management applications also exist from Oracle, SAP and Salesforce. Lili Cheng, Corporate VP of ...

A conversation summary generated by Copilot in Microsoft Dynamics 365 Customer Service captures key information like the customer’s name, the issue or request, the steps taken so far, the case status ...