Marriott Corp. is fomenting a small revolution in customer service: It’s abolishing check-ins at the front desk. By this summer ... The initiative is part of a program being rolled out at ...

which operates four brands of urgent-care clinics in the Southern U.S., also emphasized the role patient expectations play in a successful online check-in program, and said front-desk staff at its ...

Hilton has revamped its luxury travel advisor program ... check-ins and late check-outs subject to availability. Besides a new website, the biggest change is a "dedicated concierge desk," a ...