The most useful call center layouts and workspace designs are ... Traffic flow also affects a call center's design. For example, center aisles need to be wide enough to accommodate significant ...

They used computational optimization techniques in conjunction with a model of thumb movement to search among millions of potential layouts before identifying one that yields superior performance.

Facility layout and design is an important component of a business’s overall operations, both in terms of maximizing the effectiveness of the production process and meeting the needs of employees.