Four simple steps to improve call flow 1. Simplify Interactive Voice Response menus. When people call in, the first voice they hear is often the greeting menu, which is part of your IVR system ...

Optimize call flow based on data: ... Testing new scripts and features ensures your IVR remains effective and continues to meet user expectations, helping to maintain or increase containment rates.

This script (in this repository) accomplishes the following use-case:We receive the inbound Call (LegA) and: Play ringing in the background; Then, we Dial out to the SIP Endpoint for legB When the ...