Recently, loyalty programs have been heavily emphasized as a way to drive guest retention, however, the key to building ...

By teaming up with established payment technology partners, businesses foster dynamic relationships that create a virtuous ...

For decades, brands have cultivated customer devotion not just by selling products, but by standing for something. Millions ...

Another downside is that customer loyalty built by discounts is extremely fragile. Price-motivated customers are highly ...

It's a fact: firms with high levels of customer loyalty have also earned high levels of staff loyalty. It's darn near impossible to build strong customer loyalty with a staff that is in constant ...

The vote is an example of a hotel brand using mobile to enhance a hotel stay while building customer loyalty. “We value our members’ feedback and want to include them in the ongoing ...

The survey, based on feedback from 1,000 recent victims of credit card fraud, reveals that a bank’s handling of fraud disputes impacts customer confidence ... it’s about building trust that ...

and increase customer loyalty Carrying over 16.3 million passengers to 162 destinations in 47 countries only last year, AEGEAN and its subsidiary Olympic Air decided to centralize customer data ...

In addition to mobile banking applications, ING has incorporated social networking into its mobile offerings in order to build brand engagement and customer loyalty. “The key was finding the ...