Most of the other call center software I evaluated offered less built ... You would pay extra for calls initiated from an automated outbound dialer, for example. Enterprise includes unlimited ...

Hate calling people on the phone? Google will do it for you. Google is testing out a new tool that allows artificial ...

Google launches AI-powered "Ask For Me" to make business calls, starting with auto repairs and nail salons. Google's "Ask For ...

Google's AI-powered Ask for Me dials businesses, gathers pricing and availability, and sends you a summary—freeing you from ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

Automatic Call Distribution (ACD) is the backbone of efficient call center operations, ensuring that incoming calls are routed to the most suitable agent or department based on predefined rules ...

"It [Equature SmartScore] allows me to quickly review calls, see the automated scoring, and provide detailed feedback to my dispatchers," said Mike Miller, 911 Director for the Bluffton Dispatch ...

Intuit announced new features for QuickBooks Online Accountant, including automated summaries of support calls between clients and experts. The solution now supports automated call summaries directly ...